Terms of Service

These terms govern your use of EstateOS, an Australian real estate practice management application provided by the EstateOS team (the company entity is in formation; ABN registration is pending). By creating an account or accepting an invitation to an agency tenant on EstateOS, you agree to these terms.

These terms are version 1 and pending formal legal review. They are written in plain English to be legible. Where this version conflicts with the eventual lawyer-reviewed version, the lawyer-reviewed version will prevail and we will notify all agency principals at least 30 days before any binding change.

EstateOS subscriptions are billed per agency, with an explicit monthly AI fair-use cap per tier as published on /pricing. Subscription tiers and AI call caps are documented on /pricing.

Subscriptions renew monthly unless cancelled. You may cancel at any time effective the end of your current billing period. We do not refund partial months.

Overage on AI fair-use cap is billed at the rate published for your tier. We notify you when you reach 80% and 100% of your monthly cap so you can decide whether to upgrade, throttle, or pay overage.

You own your agency data. We process it on your behalf to provide the service. We store it in Australia (ap-southeast-2, Sydney). We do not sell it, license it, or use it to train third-party models without your explicit written consent.

When you cancel, you may export your data via the standard exporters. We retain a cancelled tenant for 90 days as a recovery window, then delete unless you have made a written request to extend. Audit logs may be retained for the period required by AU law (typically 7 years).

EstateOS uses third-party large language models (OpenAI, Anthropic, and others) via the BridgeOS AI platform to power AI features. Before any contact PII is sent to a third-party model, it is pseudonymised server-side (see /responsible-ai).

Every AI output that reaches an external party (vendor, landlord, buyer, tenant, contractor) requires a human review before delivery. You are responsible for that review and for the accuracy of the published content. EstateOS facilitates the review; it does not replace your professional judgement under ACCC content-accuracy obligations or AU misleading-or-deceptive-conduct law.

You agree not to use EstateOS to: process data for which you do not have a lawful basis under the Privacy Act 1988; bypass the human-review gate on AI outputs reaching external parties; reverse-engineer or attempt to extract our prompt registry; or onboard a competitor for the purpose of building a competing product.

We may suspend access if we have reasonable grounds to believe you are in breach, after giving you notice and a reasonable cure period.

Each party will keep the other party's confidential information confidential and use it only for the purposes of the agreement. Agency tenant data is your confidential information. Our prompt registry, internal documentation, and pricing detail outside the public /pricing page are our confidential information.

To the extent permitted by AU law, our aggregate liability under these terms is capped at the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or special losses.

Nothing in these terms limits a non-excludable consumer guarantee under the Australian Consumer Law. Where the Australian Consumer Law applies, you have rights that cannot be excluded by contract.

We may update these terms from time to time. For material changes, we will notify all agency principals via email and an in-app banner at least 30 days before the change takes effect. Continued use after the effective date constitutes acceptance.